Event Profile
IDC's Asia/Pacific Advanced Customer Care & Retention Conference 2009 aims to highlight the significance of new, cutting-edge technology for customer care and retention. It will has been exclusively designed to meet the needs of decision makers focusing on technology acquisition and implementation in the organization, and business heads of key business functions like sales, marketing, CRM heads, etc, The conference will be beneficial to learn how technology can help to capture and retain customers and how ACCR can help companies secure. The major topics to be discussed at the IDC's Asia/Pacific Advanced Customer Care & Retention Conference 2009 include: Advanced CRM and sales force management, IP contact centers and contact center management, Customer analytics and customer database management, Web-based customer engagement tools, and Tying it all together.
Visitor Profile
The targeted visitors at IDC's Asia/Pacific Advanced Customer Care & Retention Conference 2009 are: CEOs, COOs, CFOs, MDs, Directors, VPs and Senior Managers, MIS Managers, Research & Development, Finance, and IT & Operations, IT Engineers, IT Administrators, Systems Architects / Designers and Project Managers, etc.
